思科宣布Webex重要创新，打造智能与无缝协作，引领未来混合式工作体验
December 10, 2020, Beijing - Recently, Cisco announced an important innovation in Webex to help companies achieve seamless collaboration and improve the experience of employees and customers.
Cisco Webex has a rich history of helping employees innovate and stay productive. Since the outbreak of the epidemic, Cisco Webex has become an indispensable communication platform. It not only supports the sustained and stable development of enterprises, but also supports the government's remote leadership work, helps doctors safely diagnose and treat patients, and assists educators and students in completing remote teaching.
The release of these innovations conforms to the general trend of the post-epidemic era: companies all over the world are preparing for a “hybrid” future work model, which means that employees switch between office work and remote work more frequently. Cisco has developed a clear blueprint for this, aiming to use technology to help customers achieve future readiness and create a more inclusive world for all. These innovations include:
The new Cisco Webex
The new Cisco Webex launched this time provides a single safe space for maintaining connections and completing tasks: making calls, meetings, and messaging can all be implemented in the same application. The more than 50 innovations announced this time cover three areas: seamless collaboration, intelligent hybrid work experience, and intelligent customer experience, all of which are built on Cisco's reliable security and privacy protection. The new features currently available include:
♦ Noise cancellation and voice enhancement
♦ Transcript and subtitle display
♦ Priorities and action items
♦ Enhanced video layout and Cisco Webex Huddle (one click for spontaneous meetings)
♦ Incorporate new information and call functions that support artificial intelligence to help you focus on the more important things
♦ New analysis capabilities (insights and analysis powered by Cisco Webex Graph) provide highly personalized insights and actionable recommendations to individuals, teams, and organizations.
Cisco also announced real-time translation in 9 different languages, including simplified Chinese, including gesture control using body motion recognition and immersive sharing capabilities. These features will be launched in the next few months.
New Webex device
A series of new devices, as well as Cisco's other smart product portfolio, will provide you with a seamless, smart experience, whether you are at home or in the office. These include:
♦ Cisco Webex Desk Camera: Equipped with smart features, such as facial recognition and occupancy indicators, Cisco Webex Desk Camera is very suitable for homes or offices. You can now mute or unmute the microphone with a simple gesture. This feature is the first in the industry and cannot be done with other USB cameras.
♦ Preview-Cisco Webex Desk Hub: As many companies reconsider and reconfigure their office space, returning to the office may mean more desk rotation. The new Cisco Webex Desk Hub makes it easy to make any available desktop your personal space. These new devices are powerful enough to not only enable high-quality video conferencing and mobile phone calls, but also allow you to connect to all your trusted devices, such as your cameras, headsets, monitors, laptops and mobile devices. The product is very smart, provides a consistent experience, and can complete tasks easily. In addition, Cisco Webex Desk Hub allows you to reserve a desktop through a laptop, door card or mobile phone to verify your identity. Cisco Webex Desk Hub is not the simple device you know for sharing desks; it is built for a truly new way of working.
♦ Preview-Cisco Webex Desk: Like Webex Desk Pro, Cisco Webex Desk allows you to use slides or videos as a background to attract audiences. We call this an "immersive presenter." Whether you are at home or in the office, it can support you to connect meetings, co-create and maintain efficient work, etc., so as to optimize your office experience. It integrates many intelligent functions, such as noise cancellation, virtual background and facial recognition, at a very competitive price. It can be used as the main display, and can also be used to connect to any conference service. The product is equipped with high-quality cameras, microphones and speakers, it is very simple to install, without IT or technical knowledge, you can get up and running in a few minutes.
Cisco Webex Application Center and Ecosystem
Cisco Webex Application Center makes it easy for users to find and use integrated functions in the Cisco Webex message space. Soon users will be able to experience the same functions in Cisco Webex meetings. Users will be able to easily add and collaborate with third-party applications in Cisco Webex meetings, and then save their work for future follow-up. It is also very useful for IT managers who wish to integrate locally across the company. This new Webex Application Center contains a number of pre-integrated applications, including Box, Dropbox, Salesforce, ServiceNow, MIRO, Mural, etc.
The new function of the contact center: to promote the intelligent customer experience
The new Cisco Webex contact center provides powerful new features for enterprises, customers and agents. Now, businesses of all sizes (even the smallest contact centers) can be as robust as a cloud contact center with thousands of agents in one day.
Jeetu Patel, Cisco’s senior vice president and general manager of the Security and Applications Division, said: “Cisco is committed to promoting an inclusive future, and collaboration technology plays a key role in balancing the competitive environment, so that everyone, regardless of geographic location, language And personality types can participate in the global economy. This is why we need to provide a Cisco Webex experience that is 10 times more optimized than face-to-face communication, and we also need to increase the experience of face-to-face communication by 10 times. Cisco Webex helps people achieve this In order to transform to a hybrid office model, it reduces the restrictions on the geographic location of personnel when recruiting, opens up the global economy, and gives people more opportunities. Our team is passionate about this vision and pours this enthusiasm into every creation we create A product, every line of code we write, and every new feature we design."
This article is reprinted to Cisco's official website, the original link:
2020年12月10日，北京——近日，思科宣布Webex重要创新，帮助企业实现无缝协作，并改进员工和客户使用体验。
思科Webex在帮助员工创新和保持高效生产力方面拥有丰富的历史。自疫情爆发以来，思科Webex已成为一个不可或缺的沟通平台，它不仅支持企业持续稳定发展，还支持政府进行远程领导工作，帮助医生安全诊治患者，协助教育工作者与学生完成远程教学。
这些创新成果的发布，顺应了后疫情时代的大势所趋：世界各地的公司都在为 “混合型”未来工作模式做准备，也就是说，员工在办公室工作和远程办公之间更加频繁地转换。思科为此制定了清晰的蓝图，旨在利用技术帮助客户实现未来就绪，为所有人创造一个更加包容的世界。这些创新包括：
全新的思科Webex
本次推出的全新思科Webex，为保持连接和任务完成提供了一个单一的安全空间：打电话、开会和发消息都可以在同一个应用程序中实现。这次宣布的超过50项创新涵盖三个领域：无缝协作、智能混合式工作体验和智能客户体验，这一切都构建于思科可靠的安全和隐私保护基础之上。目前可用的新功能包括：
♦ 噪音消除和语音增强
♦ 文字记录和字幕显示
♦ 重点和行动项目
♦ 增强的视频布局和思科Webex Huddle(单击一次即可进行自发会议)
♦ 融入支持人工智能的全新信息和通话功能，帮助您专注于更重要的事情
♦ 新的分析功能（由思科Webex Graph提供支持的洞察分析）向个人、团队和组织提供高度个性化的见解和可操作的建议。
思科还宣布了包括简体中文在内的9种不同语言的实时翻译，包括利用肢体动作识别手势控制和沉浸式分享功能。这些功能将在未来几个月内推出。
新Webex设备
一系列新的设备，以及思科其他智能产品组合，将为您提供无缝、智能的体验，无论您是在家还是在办公室。其中包括：
♦ 思科Webex Desk Camera ：配备智能功能，如面部识别和占用率指标，思科Webex Desk Camera 非常适合家庭或办公室。您现在可以通过一个简单的手势将麦克风静音或取消静音，这项功能是业界首创的，其他USB摄像头还无法做到。
♦ 预览-思科Webex Desk Hub：随着许多公司重新考虑和重新配置他们的办公场所，回到办公室可能意味着更多的办公桌轮用制。新的思科Webex Desk Hub，可以轻松地让任何可用桌面成为您的个人空间。这些新设备功能强大，不仅能够实现高质量的视频会议和手机通话，同时允许您连接所有您信任的设备，如您的相机、耳机、显示器、笔记本电脑和移动设备。该产品非常智能，提供一致性使用体验，能够轻松地完成任务。此外，思科Webex Desk Hub支持您通过笔记本电脑、门卡或手机预定桌面，以验证您的身份。思科Webex Desk Hub不是您所熟知的用于共享办公桌的简单设备；它是为真正全新的工作方式而构建的。
♦ 预览-思科Webex Desk：如同Webex Desk Pro一样，思科Webex Desk允许您使用幻灯片或视频作为背景来吸引观众，我们称之为“沉浸式的演示者”。无论您在家还是在办公室，它都能支持您实现连接会议、共同创建和保持高效工作等，从而优化您的办公体验。它集许多智能化功能于一体，如噪音消除、虚拟背景和面部识别，价格极具竞争力。它既可以作为主显示器使用，也可以用于连接任何会议服务。该产品配备了高品质的摄像头、麦克风和扬声器，安装起来非常简单，无需IT或技术知识，您可以在几分钟内启动并运行。
思科Webex 应用中心和生态系统
思科Webex 应用中心方便用户在思科Webex消息空间中轻松地查找并使用集成功能，不久用户将能够在思科Webex会议上体验相同功能。用户将能够在思科Webex会议中轻松地添加第三方应用程序，并与其协作，然后保存工作以备日后跟进。对于那些希望在全公司范围内进行本地集成的IT经理来说，它也非常有用。本次全新的Webex 应用中心包含了多个预集成应用，包括Box、Dropbox、Salesforce、ServiceNow、MIRO、Mural等。
联络中心的新功能：推动智能客户体验
新的思科Webex联络中心为企业、客户和代理提供了强大的新功能。现在，各种规模的企业（即使是小的联络中心）都可以在一天内具备与有数千代理的云联系中心一样的稳健性。
思科高级副总裁兼安全与应用部门总经理Jeetu Patel表示：“思科致力于推动一个包容性的未来，而协作技术在平衡竞争环境方面起着关键作用，从而让每个人，不论其地理位置、语言和性格类型，都能够参与到全球经济中来。这就是为什么我们要提供比面对面交流还要优化10倍的思科Webex体验，同时我们也要让面对面交流的体验提高10倍。思科Webex帮助人们实现了向混合型办公模式的转变，减少了招聘时对人员地理位置的限制，开放了全球经济，赋予人们更多的机会。我们团队对此愿景充满热情，并将此热情倾注到我们创造的每一个产品，我们编写的每一行代码，以及我们设计的每个新功能里。”
本文转载至思科官网，原文链接：
思科“Cisco Designed 中小企业商务优选”解决方案
